GGlaMark CRM

Terms of Service

Last updated 14 September 2026

These terms govern your use of the GlaMark CRM (the “service”), provided by Krithveek Reddy, proprietor, trading as GlaMark (“GlaMark,” “we,” “us”), based in Hyderabad, Telangana, India, and the business or individual accepting these terms (“you,” the “customer”). By creating an account or using the service, you agree to these terms. If you do not agree, do not use the service.

1. Who can use it

The service is for businesses and the people they authorise. You must be at least 18 and able to enter a contract. You are responsible for everything done under your account, including by your staff, so keep your login credentials safe.

2. What the service does

GlaMark is a customer-management tool that connects to your own WhatsApp Business number (through Meta’s official WhatsApp Business Platform) to help you receive, organise and reply to customer conversations, run reminders and automations, and manage your leads.

3. Your WhatsApp account & Meta’s charges

  • You connect and own your own WhatsApp Business Account, phone number and Meta payment method.
  • By connecting it, you authorise GlaMark to access that account using the credentials you provide, solely to operate the service for you. You are responsible for maintaining that access and may revoke it at any time; we store your access token encrypted and stop using it when you disconnect.
  • Meta charges you directly for business-initiated messages, at Meta’s rates. GlaMark does not add any markup, and is not responsible for Meta’s charges, invoices, price changes, template approvals or rejections, message delivery, or any restriction Meta places on your number or account.
  • Meta’s policies and terms apply to your use of WhatsApp, in addition to these terms.

This allocates Meta-controlled risks to you. It does not shift responsibility for failures that are within GlaMark’s control (see section 13).

4. Your responsibilities (messaging consent)

This is the most important part. You are solely responsible for:

  • Obtaining and keeping valid, documented opt-in consent from every person you message through the service.
  • Complying with the WhatsApp Business Messaging Policy, Meta’s policies, and all applicable laws (including data-protection and anti-spam rules).
  • Not uploading or messaging purchased, scraped, rented or otherwise non-consenting contact lists.
  • Honouring opt-outs — the service helps by auto-excluding contacts who unsubscribe.
  • Having a lawful basis for any sensitive information you enter or exchange through the service.

We may suspend or terminate the service if it is used to send spam or to violate these rules.

5. Fees & payment

Subscription fees are as agreed with you when you sign up. Fees for the GlaMark software are separate from Meta’s per-message charges (see section 3). Prices are quoted as final and all-inclusive. Unless agreed otherwise, fees are payable in advance for each billing period and are non-refundable for partial periods. We may change fees for future periods with reasonable notice.

6. Acceptable use

You agree not to use the service to break the law, harass people, send prohibited or misleading content, infringe others’ rights, attempt to breach security, or interfere with the service’s operation.

7. Your data & backups

You retain your rights and interests in the customer data you provide to the service, subject to applicable law. We act as your processor and handle it as described in our Privacy Policy. You can export a full copy at any time from Settings, and we encourage you to keep your own backups.

8. Confidentiality

Each party may receive non-public information from the other (for GlaMark, this includes your customer data and account details; for you, non-public aspects of the service). Each party will keep the other’s confidential information confidential, use it only to perform under these terms, and protect it with reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or must be disclosed by law.

9. Intellectual property & your content

GlaMark owns the service and all intellectual property in it — the software, user interface, workflows, documentation, and the GlaMark name and logo. You own the data and content you put into the service (“customer content”). You grant GlaMark a limited, non-exclusive licence to host, store, process, transmit and display your customer content solely to provide and support the service for you. You are responsible for having the rights to the content you put in.

10. Third-party service providers

GlaMark uses trusted third-party providers to host, store, transmit and support the service (for example our database and application hosting, and WhatsApp message delivery via Meta), subject to appropriate security and contractual controls. Our Privacy Policy lists the current providers.

11. Availability — and what the service is not

We work to keep the service reliable, but it is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, and — because delivery depends on Meta and the recipient’s network — we do not guarantee that any particular message will be delivered.

The service is software and does not provide legal, medical, financial, compliance or other professional advice. It must not be relied upon for emergency, time-critical or life-critical communications.

12. Suspension & termination

You may stop using the service and close your account at any time. We may suspend or terminate access for non-payment, a breach of these terms, or misuse that risks harm or a WhatsApp/Meta policy violation. On termination you can export your data before it is deleted per our Privacy Policy. A suspended account can still receive incoming WhatsApp messages; only sending is paused.

13. Disclaimers & limitation of liability

To the maximum extent permitted by law, GlaMark disclaims all implied warranties. GlaMark’s total aggregate liability arising out of or relating to the service or these terms will not exceed the total software subscription fees you paid to GlaMark in the three (3) months before the event giving rise to the claim. GlaMark will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue, goodwill or data. Because messaging on WhatsApp is controlled by Meta, GlaMark is not liable for Meta’s actions, charges, delays, rejections, or account or number restrictions. Nothing in these terms limits liability that cannot be limited under applicable law.

14. Your indemnity

You agree to indemnify and hold GlaMark harmless from any claim, loss or penalty arising from your use of the service, your content, your messaging without proper consent, or your breach of these terms or of Meta’s policies or applicable law.

15. Changes

We may update these terms as the product evolves. We will post the new version here with a revised date and, for material changes, notify you in the app or by email. Continued use after a change means you accept it.

16. Governing law

These terms are governed by the laws of India, and the courts at Hyderabad, Telangana have exclusive jurisdiction over any dispute.

17. Contact

Questions about these terms? Reach us on WhatsApp at +91 63048 62641 or email contact.glamark@gmail.com.